Delivery conditions

Delivery is made door-to-door, more precisely to the recipient’s address via the transport company DHL, which provides transport services. More about the general business conditions at https://www.dhl.com/hr-hr/home.html. The products will be packed so that they cannot be damaged by normal handling during transport. When picking up the product, the customer is obliged to check for possible damage and report it immediately to the delivery person who delivered the goods. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover.

You can read more about complaints under complaints.

Local Pickup

If delivery to your home address is not convenient for you, you can choose the option of personal pickup, which means that the package will be ready for you to pick up at OPG Ivan Ivančić, Plešivica 52, 10450, Jastrebarsko within 2 working days of receiving the order/payment. When the bottle is ready for collection, we send you a notification by email. From the moment you receive a notification by email that the package is ready for delivery, you can pick it up during business hours:
Monday – Friday: 8:00 a.m. – 4:00 p.m.,

You can send comments, compliments or complaints about delivery to the e-mail: ivancicfamilywinery@gmail.comm

Other terms of delivery

The products will be packed so that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. The goods are insured against loss and damage during delivery. The buyer is obliged to sign the delivery note when taking over the goods, and the delivery person takes it as a confirmation of taking over. If the buyer, after the goods have been sent, does not receive the goods or the delivery notification in the expected time, he has the right to inform the trader about this in order to undertake a search for the shipment or to send a replacement shipment. In the event of a delay due to force majeure (lost products, damaged products in delivery at the partner’s distribution center, which the partner returned to the mamm-destilerija.hr web shop without delivery to the customer, etc.), OPG Ivan Ivančić does not assume responsibility for the “first risk” and obliges to send a replacement product as soon as possible.

Payment methods:

PAYMENT BY OFFER – TRANSACTION ACCOUNT
The products for which the order has been concluded can be paid by payment via a general payment slip in all bank branches, FINA, Croatian Post offices and via internet banking of any bank. After you place the order, OPG Ivan Ivančić forwards the information required for payment by e-mail. The goods will not be sent or delivered until the payment is visible on the account.

PAYMENT ON COLLECTION (ON DELIVERY)
After placing the order, OPG Ivan Ivančić will send a proforma invoice to the customer’s e-mail address. After you receive the goods in accordance with the preliminary invoice, the process of issuing the invoice is started. With cash on delivery payment, you pay the delivery person when you pick up the goods.